FxPro FAQ

Accounts

Can I open a corporate account?

You can open a trading account on your company name via our usual sign-up procedure. Please enter the personal details of the person who will be the authorized representative and then log into FxPro Direct to upload official company documentation such as a certificate of incorporation, articles of association, etc. Once we receive all necessary documents, our Back Office Department will review them and assist in the completion of the application.
 

Can I open more than one account with FxPro?

Yes, FxPro allows up to 5 different trading accounts. You may open additional trading accounts via your FxPro Direct.
 

What base currencies can I open an account in?

Clients of FxPro UK Limited may open a trading account in USD, EUR, GBP, AUD, CHF, JPY, and PLN.

Clients of FxPro Financial Services Limited FxPro Global Markets Limited may open a trading account in EUR, USD, GBP, AUD, CHF, JPY, PLN, and ZAR.

It is recommended that you select a Wallet currency in the same currency as your deposits and withdrawals to avoid any conversion fees, however, you can select different base currencies for your Trading Accounts. When transferring between a Wallet and an account in a different currency, a live conversion rate will be displayed to you.
 

Do you offer swap-free accounts?

FxPro offers swap-free accounts for religious purposes. However, fees may be applied once trades on certain instruments are open for a specific number of days. To apply for a swap-free account, please send an email request to our Back Office Department at [email protected]. For further details on FxPro swap-free accounts, please contact our Customer Support.
 

Can I open a joint account?

Yes. To open a joint account, each person must first open an individual FxPro account and then fill out a Joint Account Request Form which can be obtained by contacting our Back Office Department at [email protected].

Please note that joint accounts are only available to married couples or first-degree relatives.
 

How many trading accounts can I open in the FxPro App?

You can create up to five live trading accounts with different settings in the FxPro App. They can be in different currencies and on various platforms.

Simply select one of the available trading platforms (MT4, MT5, cTrader, or the integrated FxPro platform), and choose the preferred leverage and account currency (AUD, CHF, EUR, GBP, JPY, PLN, USD, or ZAR). You can also transfer funds between the accounts using your FxPro Wallet.

For newcomers, FxPro provides comprehensive instructions on how to install the MT4, MT5, and cTrader applications with direct links to AppStore and Google Play.

Please note, that if you need additional accounts (including a Demo account), you can open them through FxPro Direct Web or by contacting our Customer Service Team.
 

How do I change the leverage of my trading account?

Log in to FxPro Direct, go to ‘My Accounts’, click on the Pencil icon next to your account number, and select ‘Change Leverage’ from the drop-down menu.

Please note that for the leverage of your trading account to be changed, all open positions must be closed.

Note: The maximum leverage available to you may vary depending on your jurisdiction.
 

How can I reactivate my account?

Please note that live accounts are disabled after 3 months of inactivity, but you may, however, reactivate them. Unfortunately, demo accounts cannot be reactivated, but you may open additional ones via FxPro Direct.
 

Are your platforms compatible with Mac?

The FxPro MT4 and FxPro MT5 trading platforms are both compatible with Mac and can be downloaded from our Download Centre. Please note that the web-based FxPro cTrader and FxPro cTrader platforms are also available on MAC.
 

Do you allow the use of trading algorithms on your platforms?

Yes. Expert Advisors are fully compatible with our FxPro MT4 and FxPro MT5 platforms, and cTrader Automate can be used on our FxPro cTrader platform. If you have any questions regarding Expert Advisors and cTrader Automate, please contact our Customer Support at [email protected].
 

How to download trading platforms MT4-MT5?

After you register and log into FxPro Direct, you will see the relevant platform links conveniently displayed on your ’Accounts’ page, next to each account number. From there you can directly install desktop platforms, open webtrader, or install mobile apps.

Alternatively, from the main website, go to the “All Tools” section and open the “Download Centre”.

Scroll down to see all the platforms available. Several types of terminals are provided: for the desktop, web version, and mobile application.

Select your operating system and click “Download”. The platform upload will start automatically.

Run the setup program from your computer and follow the prompts by clicking “Next”.

After the installation is complete, you can log in with the specific account details that you received in your email after the trading account registration at FxPro Direct. Now your trading with FxPro can begin!
 

How do I log in to the cTrader platform?

Your cTrader cTID is sent to you via email once the creation of your account has been confirmed.

cTID allows access to all FxPro cTrader accounts (demo live) using only one login and password.

By default, your cTID email will be the registered email address of your profile, and you can change the password to your own preference.

Once logged in with the cTID, you will be able to switch between any FxPro cTrader accounts registered under your profile.

Verification

What documents do you require?

We require a copy of your valid International Passport, National ID card, or Driver’s Licence to verify your identity.

We may also request a Proof of residence document showing your name and address, issued within the last 6 months.

The document(s) required and their current verification status can be seen at any time via FxPro Direct.
 

Are my personal details secure with you?

FxPro takes serious precautionary measures to ensure that your personal details are held in absolute confidence. Your passwords are encrypted and your personal details are stored on secure servers and cannot be accessed by anyone, except a very small number of authorized members of staff.
 

What should I do if I fail the appropriateness test?

As a regulated broker, we are required to assess the suitability of our clients regarding their understanding of CFDs and knowledge of the risks involved.

If it is deemed that you do not currently have the experience required, you can proceed with a demo account creation. Once you feel that you are ready and experienced enough to open a live account, and are fully aware of the risks involved, please contact us so we can reassess your suitability.

If the information you provided to us on the registration form was inaccurate, please let us know so we can contact you to clarify any errors.
 

Deposit

How do you keep Clients’ funds safe?

FxPro takes the safety of client funds very seriously. For this reason, all client funds are fully segregated from the company’s own funds and kept in separate bank accounts in major European banks. This ensures that client funds cannot be used for any other purpose.

In addition, FxPro UK Limited is a member of the Financial Services Compensation Scheme (FSCS) and FxPro Financial Services Limited is a member of the Investor Compensation Fund (ICF).
 

What are the available currencies for my FxPro Wallet?

We offer Wallet currencies in EUR, USD, GBP, CHF, JPY, PLN, AUD and ZAR. (Depending on your jurisdiction)

The currency of your FxPro Wallet should be in the same currency as your deposits and withdrawals to avoid conversion fees. Any transfers from your FxPro Wallet to your trading accounts in a different currency will be converted as per the platform rates.
 

How do I transfer funds from my FxPro Wallet to my trading account?

You can instantly transfer funds between your FxPro Wallet and your trading accounts by logging in to your FxPro Direct and selecting ’Transfer’

Select your Wallet as the source account and the target trading account and enter the amount you wish to transfer.

If your trading account is in a different currency than your FxPro Wallet, a pop-up box will appear with a live conversion rate.
 

What currencies can I use to fund my FxPro Account?

Clients of FxPro UK Limited may fund Wallet in USD, EUR, GBP, AUD, CHF, JPY, and PLN.

Clients of FxPro Financial Services Limited may fund in USD, EUR, GBP, AUD, CHF, JPY, PLN, and ZAR. Funds in RUB are also available, yet funds deposited in RUB will be converted to the currency of the client’s FxPro Wallet (Vault) upon receipt.

Clients of FxPro Global Markets Limited may fund in USD, EUR, GBP, CHF, AUD, PLN, ZAR, and JPY. Funding in RUB is also available, yet funds deposited in RUB will be converted to the currency of the client’s FxPro Wallet (Vault) upon receipt.

Please note that if you transfer funds in a different currency from your FxPro Wallet, the funds will be converted into your Wallet currency using the exchange rate at the time of the transaction. For this reason, we suggest you open your FxPro Wallet in the same currency as your funding and withdrawal methods.
 

Can I transfer funds between my FxPro Wallet and trading accounts during the weekend?

Yes, as long as the specific trading account you are transferring from does not have any open positions.

If you have an open trade during the weekend, you will be unable to transfer funds from it to your Wallet until the market reopens.

Weekend hours begin on Friday at market closure (22:00 UK time) until Sunday, at market opening (22:00 UK time).
 

Why has my Credit/Debit card deposit been declined?

There are several reasons why your Credit/Debit card may have been declined. You may have gone over your daily transaction limit or exceeded the card’s available credit/debit amount. Alternatively, you may have entered an incorrect digit for the card number, expiry date, or CVV code. For this reason, please verify that these are correct. Also, make sure that your card is valid and has not expired. Finally, check with your issuer to make sure that your card has been authorized for online transactions and that there are no protections in place that are preventing us from charging it.

Trading

Currency Pair, Cross Pairs, Base Currency, and Quote Currency

Currency pairs represent the exchange rate between two currencies in the foreign exchange market. For example, EURUSD, GBPJPY, and NZDCAD are currency pairs.

A currency pair that does not include USD is referred to as a cross pair.

In a currency pair, the first currency is known as the "base currency," while the second currency is called the "quote currency."
 

Bid Price and Ask Price

The Bid Price is the price at which a broker will buy the base currency of a pair from the client. Conversely, it is the price at which clients sell the base currency.

The Ask Price is the price at which a broker will sell the base currency of a pair to the client. Similarly, it is the price at which clients buy the base currency.

Buy orders are opened at the Ask Price and closed at the Bid Price.

Sell orders are opened at the Bid Price and closed at the Ask Price.
 

Spread

The spread is the difference between the Bid and Ask prices of a trading instrument and is the primary source of profit for market maker brokers. The spread value is measured in pips.
 

FxPro provides both dynamic and stable spreads across its accounts.
 

Lot and Contract Size

A lot is a standard unit size of a transaction. Generally, one standard lot equals 100,000 units of the base currency.

Contract size refers to the fixed amount of base currency in one lot. For most forex instruments, this is set at 100,000 units.
 

Pip, Point, Pip Size, and Pip Value

A point represents a price change in the 5th decimal place, while a pip signifies a price change in the 4th decimal place.

In other words, 1 pip equals 10 points.

For example, if the price moves from 1.11115 to 1.11135, the change is 2 pips or 20 points.

Pip size is a fixed number that indicates the position of the pip in the instrument’s price. For most currency pairs, such as EURUSD, where the price is displayed as 1.11115, the pip is at the 4th decimal place, so the pip size is 0.0001.

Pip Value represents the monetary gain or loss for a one-pip movement. It is calculated using the formula:

Pip Value = Number of Lots x Contract Size x Pip Size.

Our trader’s calculator can help you determine these values.
 

Leverage and Margin

Leverage is the ratio of equity to borrowed capital and directly affects the margin required for trading an instrument. FxPro provides up to 1
leverage on most trading instruments for both MT4 and MT5 accounts.

Margin is the amount of funds held in the account currency by a broker to keep an order open.

Higher leverage results in a lower margin requirement.
 

Balance, Equity, and Free Margin

Balance is the total financial result of all completed transactions and deposit/withdrawal operations in an account. It represents the amount of funds available before opening any orders or after closing all open orders.

The balance remains unchanged while orders are open.

When an order is opened, the balance combined with the profit or loss of the order equals Equity.

Equity = Balance +/- Profit/Loss

Part of the funds is held as a Margin when an order is open. The remaining funds are referred to as Free Margin.

Equity = Margin + Free Margin
Balance is the total financial result of all completed transactions and deposit/withdrawal operations in an account. It represents the amount of funds available before opening any orders or after closing all open orders.

The balance remains unchanged while orders are open.

When an order is opened, the balance combined with the profit or loss of the order equals Equity.

Equity = Balance +/- Profit/Loss

Part of the funds is held as a Margin when an order is open. The remaining funds are referred to as Free Margin.

Equity = Margin + Free Margin
 

Profit and Loss

Profit or Loss is determined by the difference between the closing and opening prices of an order.

Profit/Loss = Difference between closing and opening prices (in pips) x Pip Value

Buy orders profit when the price rises, whereas Sell orders profit when the price falls.

Conversely, Buy orders incur a loss when the price drops, while Sell orders lose when the price increases.
 

Margin Level, Margin Call, and Stop Out

The Margin Level represents the ratio of equity to margin, expressed as a percentage.

Margin Level = (Equity / Margin) x 100%

A Margin Call is a warning issued in the trading terminal, indicating that additional funds need to be deposited or positions need to be closed to prevent a stop-out. This alert is triggered when the Margin Level reaches the Margin Call threshold set by the broker.

A Stop Out occurs when the broker automatically closes positions once the Margin Level drops to the Stop Out level established for the account.
 

How to check your trading history

To access your trading history:

From Your Trading Terminal:

• MT4 or MT5 Desktop Terminals: Navigate to the Account History tab. Note that MT4 archives history after a minimum of 35 days to reduce server load, but you can still access your trading history through log files.

• MetaTrader Mobile Applications: Open the Journal tab to view the history of trades performed on your mobile device.

From Monthly/Daily Statements: FxPro sends account statements to your email daily and monthly (unless unsubscribed). These statements include your trading history.

Contacting Support: Reach out to the Support Team via email or chat. Provide your account number and secret word to request account history statements for your real accounts.
 

Is it possible to lose more money than I deposited?

FxPro offers Negative Balance Protection (NBP) for all clients, regardless of their categorization jurisdiction, thereby ensuring that you cannot lose more than your total deposits.

For more details please refer to our ‘Order Execution Policy’.

FxPro also provides a stop-out level, which will cause trades to be closed when a certain margin level % is reached. The stop-out level will depend on the account type and jurisdiction under which you are registered.

Withdrawal

Can I change my FxPro Wallet (Vault) currency?

To avoid potential conversion fees, your FxPro Wallet should be in the same currency as your deposits and withdrawals.
 

What conversion rates do you use?

FxPro clients benefit from some of the most competitive exchange rates on the market.

For deposits from an external funding source (i.e., from your credit card to your FxPro Wallet in another currency) and withdrawals to an external funding source ( i.e., from your FxPro Wallet to a credit card in another currency), funds will be converted as per the daily bank rate.

For transfers from your FxPro Wallet to a trading account of a different currency, and vice versa, the conversion will be made as per the rate displayed on the pop-up screen at the time you click confirm.
 

How long should I wait for my withdrawal to reach my bank account?

Withdrawal requests are processed by our Client Accounting Department within 1 working day. However, the time needed for the funds to be transferred will vary, depending on your payment method.

International Bank Wire withdrawals may take 3-5 working days.

SEPA and local bank transfers may take up to 2 working days.

Card withdrawals may take around 10 working days to reflect

All other payment method withdrawals are usually received within 1 working day.
 

How long does it take to process my withdrawal request?

During normal working hours, withdrawals are usually processed within a few hours. If the withdrawal request is received outside working hours, it will be processed the next working day.

Bear in mind that once processed by us, the time taken for your withdrawal to reflect will depend on the payment method.

Card withdrawals can take around 10 working days and International Bank Transfers may take 3-5 business days depending on your bank. SEPA and local transfers usually reflect within the same business day, as do e-wallet transfers.

Please note that although card deposits are processed immediately, this does not mean that funds have already been received in our bank account as the bank clearing procure usually takes some days. However, we credit your funds immediately to be able to trade instantly and protect open positions. Unlike deposits, the withdrawal procedure takes longer.
 

What should I do if I have not received my withdrawal?

If you have made a withdrawal request via Bank Transfer and have not received your funds within 5 working days, please contact our Client Accounting Department at [email protected], and we will provide you with a Swift Copy.

If you have made a withdrawal request via Credit/Debit Card and have not received your funds within 10 working days, please contact our Client Accounting Department at [email protected] and we will provide you with the ARN number.
 

FxPro’s FAQ - Your Go-To Resource

The FxPro FAQ section is your first stop for quick and reliable answers to any questions you might have. Covering a wide range of topics from account management to trading tools, the FAQ is designed to be an easily accessible resource that saves you time. Whether you’re new to the platform or an experienced trader, the FxPro FAQ ensures that help is always at your fingertips, allowing you to focus on what matters most—your trading success.